Privacy Policy
Effective January 1, 2026
Caliber Hoover Concrete and Masonry, hooverconcreteandmasonry.com, sales@hooverconcreteandmasonry.com
Who this policy covers
Caliber Hoover Concrete and Masonry is a masonry contractor in Hoover, AL. This policy explains what information we collect when you use our website, how we use it, how long we keep it and what you can ask us to do with it.
It applies to this site, starting from our home page, and to the information you send us through it. When you call us at (205) 236-6688 or we meet you at your house for an estimate, we handle what you tell us the same way this policy describes.
Information you give us
When you fill out the form on our contact page, we ask for your name, phone number, email address and the address of the property, along with a description of the work you need. You may also choose to send photos of the brick, block, stone or concrete you'd like us to look at.
Our contact form is run by an outside form service, so what you type is sent to that service first and then passed to us. That service handles your information under its own privacy terms.
We only collect what you choose to give us. If you'd rather not use the form, you can call us and tell us about the job instead.
Information collected automatically
Like most websites, ours may record basic details about your visit, such as the pages you view, how long you stay, the type of device and browser you use, and roughly where you're visiting from based on your internet connection. We use this to see which pages people find useful and which ones need work.
Some of this comes from cookies, which are small files your browser stores so a site can recognize a returning visitor or count visits. You can block or delete cookies in your browser settings, and the site will still work for reading about our services and reaching us.
How we use your information
We use what you send us to answer your question, set up an estimate, plan and do the work, send invoices and follow up on a job we've finished. We may also use your contact details to reach you about the job you asked about.
We don't sell your personal information, and we don't rent or trade it to other companies for their marketing. We share it only with the services we use to run the business, such as our form and website providers, or when the law requires us to.
How long we keep it
If you send a request and we never do work for you, we keep your message only as long as it's useful for answering you and following up. If we do a job at your house, we keep the job records longer, because we need them for warranty questions, repeat work and our tax and business records.
When we no longer need information for any of those reasons, we delete it or remove the details that identify you.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We'll do that unless we have to keep something for a legal, tax or warranty reason, and if so we'll tell you what and why.
You can also ask us to stop contacting you at any time. Depending on where you live, your state may give you other privacy rights, and we'll honor them when they apply to us.
Keeping your information safe
We limit who on our team can see customer information to the people who need it to do the job, and we use reputable services to run our website and form. No website or email system is completely secure, so please don't send payment card numbers or passwords through the form.
Children's privacy
Our site is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
If we change how we handle information, we'll update this page. The version posted here is the one that applies.
Questions or concerns about your privacy
If you have a question about this policy, want to make a request about your information, or think we've handled something wrong, call us at (205) 236-6688 or reach us through our contact page. Tell us what you need, and we'll look into it and get back to you.
To learn more about who we are and how we work, visit our About page.